Delivery

Deliveries and returns

Transporting your parcel

We offer a wide range of delivery methods to meet everyone's needs: standard, fast or express delivery, with home delivery or collection point.

The economy tracked letter option, delivered directly to the letterbox without a signature, is available for small packages (<3cm thick and <500g). Please note that the contents of items sent by recorded delivery are not covered by any guarantee, which is why this delivery method should be reserved for low-value orders. The post office's tracking system acts as proof of delivery (or not) in the event of a claim.

Shipping costs include packaging, handling and postage. They may contain a fixed part and a variable part depending on the price, weight and/or volume of your order. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Packages are oversized and protected.

The delivery times given when you choose your carrier are indicative times in working days as indicated by our service providers.

Shipping costs are free from €70 for France, Belgium and the Netherlands; €130 for Germany, Spain, Italy and Portugal, and €190 for the rest of Europe. However, in the case of certain bulky items, a contribution may be applied.

Parcel collection

Collection of Lettre Suivie, Colissimo and Chronopost Express parcels is carried out daily from Monday to Friday at 3.30 pm. Orders placed before 3pm using these transport options are guaranteed to be dispatched the same day.

Shop2Shop Chronopost parcels are collected daily in the morning at 9.00 am.

Price conditions

Shipping costs are free with Chronopost Shop2Shop for France & Benelux from €70 of purchase; or from €130 for Germany, Spain, Italy, and Portugal; or from €190 for the rest of the European Union countries, and Switzerland.

Some bulky items are not handled by Chronopost Shop2Shot, and therefore may not benefit from free transport.

When you confirm your order, you will be informed of the carriers available as well as their cost (if applicable) and the indicative delivery date.

Indicative delivery times by carrier

Delivery times are estimated. Fulkit makes it a point of honour to dispatch within the times indicated. However, we cannot be held responsible for any delay caused by the carrier itself.

Shop2Shop By Chronopost: 3 to 5 working days (France) or 4 to 6 Days (Europe)

Chronopost Relais Express*: Next day delivery

Lettre Suivie France: 2 to 3 working days

Lettre suivie Europe: 3 to 14 working days depending on the country

Colissimo France: 2 to 3 working days

Colissimo Europe: 3 to 5 working days

Chronopost France*: Next-day delivery (excluding weekends)

Chronopost Europe: 2 to 3 working days

Shipments outside Europe generally arrive within 1 to 2 weeks. For more details depending on your location, please contact us.

*For Brittany, Corsica and remote rural areas, please allow an extra 1 day.

Chronopost Relais Express & Shop2Shop are not available for parcels longer than 1 metre.

In some specific cases: oversized parcels, area not served,... Fulkit reserves the right to ship via another mode of transport of equal quality.

Exceptions clauses:

Fulkit declines any responsibility in case of delay, loss or damage of parcels following the following cases: Natural disaster, Major industrial disaster, War, Pandemic.

Returns:

If the product does not meet your expectations, you have 30 days from the order date to return it (reduced to 14 days for items on sale). Only unused products in their original packaging will be taken back. No returns will be accepted for products that have been personalised or customised (e.g. skates or skateboard assembled to order, skateboard with griptape installed at the customer's request, t-shirt with personalised print, etc.).

On receipt of the return and within a maximum of 5 days, we will proceed with the exchange, refund or credit note, depending on the customer's wishes. The customer is responsible for return shipping costs. Similarly, it is the customer's responsibility to ensure that the products are properly protected. Any return received damaged will be systematically refused. It is the customer's responsibility to ensure that parcels are tracked. A package returned, but not received by Fulkit, will remain the responsibility of the customer.

Complaints:

When receiving your parcel, it is imperative to check its general condition.

Any parcel with damaged packaging must be opened before signing the delivery note.

There are two possible cases:

_The products are present and undamaged => You can accept the parcel without reservation.

_Products are missing or damaged => Please refuse the parcel and make precise reservations on the carrier's delivery note, such as: Product X missing or product X damaged - Delivery refused.

If, in spite of everything, you decide to accept the parcel, we remind you that no dispute can be taken into account if the delivery is accepted without reservation by the carrier.
A reservation such as "subject to unpacking" has no legal value. Your reservation must be precise: "parcel received damaged, a product reference XXXX missing or product XXX damaged following impact". These details are essential if we are to take action against the carrier and ask for the product to be changed. The reservations must be made on the carrier's delivery note, of which you must keep a duplicate or a photo.
If the carrier does not have a paper slip, you can take a photo of the carrier's electronic recorder (the reservations made must be legible on your photo) or fill in a blank piece of paper, signed by yourself and by the carrier, listing the precise reservations.

In case of non-delivery claim, Fulkit will refer to the carrier tracking to judge the situation:

In case of lost parcel, Fulkit will reship the parcel as soon as possible and at no cost for the customer.

In case of certified parcel delivered by the carrier, Fulkit discharges itself from any responsibility.

It is the customer's responsibility to provide an accurate and precise address and to make sure that his mailbox is compliant and secure.

In case of non-delivery due to "incomplete address". Re-delivery charges may be applied.

After 2 months from the date of order, no claim relating to delivery will be accepted, and the parcel will be systematically considered as delivered.

In the event of a parcel being returned to the sender because it has not been collected from a relay point within the time limit, or an error has been made in the address given and there is no telephone number:

We will contact you as soon as possible. The cost of returning the parcel may be charged.

If a parcel is returned a second time to the sender because it was not claimed at the relay point within the time limit:

The order will be cancelled and reimbursed. All transport costs incurred (=way and return x 2) will be retained.